аЯрЁБс>ўџ @BўџџџAџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџџьЅСq` №П/bjbjqPqP 1*:: %џџџџџџЄpppppppФФ8Hd$ˆ f%ь”””””oooс$у$у$у$у$у$у$$R&hК(~%pЩooЩЩ%pp””л %Щpp”p”с$Щс$:Я!МppУ#”ˆ pЬGа0Ц9d‹# ­$46%0f%•#.8)X8)У#У#J8)p $ oЬYЄ§Ьooo%%ѕooof%ЩЩЩЩˆ ˆ ˆ Ф LФˆ ˆ ˆ L„$ЈРpppppp% Jennifer Davis 3025 Buckingham Lane (831) 462-9702 Santa Cruz, CA 95062 jendeeda@gmail.com OBJECTIVE Technical IT Developer Summary 13+ years hands-on computer troubleshooting and 2 years of entry level networking in a corporate environment. Senior Desktop Support Professional with a solid understanding of Active Directory, MS Office, Support Works, MS Exchange, Sharepoint and the client-server architecture. I demonstrate integrity in everything I do and I thrive on challenging opportunities. Professional Experience PLANTRONICS, Santa Cruz, CA 2001 - current Senior Desktop Support Responsible for the technical support of desktop and laptop systems. Project responsibilities have included: Active Directory migration: Project managed the migration of 85 + remote users systems to AD environment from an offsite location. Also, partcipated in the migration of the 500 + local systems. Sox compliance: Researched and obtained a password expiration notification script. Brought remote users up to Sox compliance by rolling out this script and managing the initial password change File server transfer: Managed the decommissioning and data transfer of 6 file servers to a single file server solution using CACLS Active Directory Security Group: Created all security groups for the company. Worked with the division managers of each department to gather business requirements and define groups Ipass: Managed the roll out of the Ipass client to all remote users in the company World Wide Sales Meeting 2002 - 2005: Coordinated, managed and personally handled the annual maintenance and updating of field sales laptops Kronos CrossWind Group, Santa Cruz, CA 2000 – 2001 Technical Support Engineer Provide technical services of medium-high complexity, to Kronos field organizations and customers via phone, email and web tools. Reproduce customer problems in NT and Novell. Remain accountable and follow through with appropriate action Write Customer Service Bulletins announcing new product information, maintenance revisions, and technical tips in accordance with product release and mailing schedules Interface with development team to reproduce problems and get fixes to the field Troubleshoot database problems using ISQL (ASA) and Query Analyzer (SQL) KAISER PERMANENTE, Santa Clara, CA 1997 – 1999 Senior Systems Administration Analyst Managed the information technology functions for the Quality Department. Responsibilities included: set-up, installation, maintenance and backup of over 40 networked computers (Novell), and three application/database servers. Trained over 80 users in hardware and software use. Purchased all hardware and software and maintained equipment log for budgeting purposes Developed and implemented information technology policies and procedures Performed system administration, including system security, software update management and data purge cycles for servers and PC's Designed, developed and generated ad hoc reports using MUMPS language Lead cross-functional user groups in optimizing the use of existing tools and resources to improve quality of care PACIFICARE HEALTH SYSTEMS, San Jose, CA 1995 – 1997 Systems Analyst/Technical Support Managed project scheduling and produced weekly status reports for the Prescription Solutions Division. Acted as liaison between the customer and the Advanced Technology Department. Increased customer satisfaction by delivering projects in a complete, accurate and timely manner. Tested all software for accurate content, layout and data integrity prior to shipping Created project request forms and end-user software documentation Developed methodologies to increase productivity and decrease training time Analyzed customer computer systems and recommended improvements Performed data transfer from Ironworks 9-track tape drive to LAN TRAINING COURSES 03/2003 MS Certified AD Implementation 03/2005 Understanding Networking Fundamentals Global Knowledge 03/2005 Principles & Techniques of Project Management Boston University 06/2005 Mastering TCP/IP Global Knowledge 08/2005 Interconnecting Cisco Network Devices Global Knowledge 11/2005 IPass EPM Network Administration Class IPass 11/2005 Sharepoint Administrator Training Global Knowledge Currently working on CCNA     Jennifer Davis Page 2 #/78M[\ehs‰Š‹“”•–—žФХщ   % - K T \ ‹ Ќ Ў њєюшюшєтєюокоюеюЪПЗЪЌЁЌ–Ќ‹€‹–u–mb‹h=Њh=ЊCJaJh`^}CJaJh=Њh{cICJaJh=ЊhЯ ИCJaJh=ЊhFяCJaJh=Њh‰DACJaJh=Њh9CѕCJaJh=ЊhyUхCJaJh_A†CJaJh=ЊhњOпCJaJh=ЊhшyЌCJaJ hшyЌ;h`^}hшyЌ hFяCJ hКvCJ hшyЌCJ hЯ ИCJ hшyЌCJ "8fghŠ‹“”     c { | щ ъ Ќ n ё І њјјјјіјіјјјііјёьёчпгЫЫЫ & Fgd‰DA & F Цhgd!м$a$gd!мgd!мgd!мgd!м$a$ .§§Ў Ф Ч      * c j z { | С ш щ ъ Ћ Ќ љ ў џ   ‡ˆѕъѕпдпЪСдЖ­Є­˜С­‰~s~h]~]~]~]~V h!м;CJh9Cѕh‹žCJaJh9Cѕh9CѕCJaJh9Cѕh!мCJaJh9Cѕh‰DACJaJ h!мCJh=Њh‹žaJh=Њh!м5CJaJh=Њh9CѕaJh=Њh!мaJh=Њh!мCJaJh=ЊhшyЌaJh=ЊhшyЌ;aJh=ЊhшyЌCJaJh=Њh‰DACJaJh=Њh~/CJaJh=ЊhїOЦCJaJІ љ ‡ˆ‰Смн_`ЬtХDjk„…н'Љ№cїїѕѕѕѓѕёѕшшшштѕѓѕёѕййййй & F Цh Цh & F Цh & Fgd‰DAˆŸМРСмн_{Œst–ФХ Djk„bcžСТлDUV    ,-./јђьђшсшђлђшЯУЯЙЯЙђшсшђшђшђшђшђлГЏЇЃЇЃЇЃЇЃЃ™Џh-^4 h_A†CJh_A†jh_A†Uhs9Р h9CѕCJhшyЌB*CJphh‹žB*CJhphhшyЌB*CJhph h9CѕCJ hшyЌ5CJhшyЌ h!мCJ hшyЌCJ hшyЌ;CJ-cdežСТлм2tРABCDUVС 8yњњњѕњьуккккбЫЫЫЩЧТТТТТgd9Cѕ Цh & F Цh & F Цh & F Цh  & F Цh & F & FyЏьэ   ,-./њњњњёњяяяяяяяяэяяњ„h^„hgd9Cѕgd9Cѕ/ 0&PАа/ Ар=!А"А# $ %ААаАа а†œ8@ёџ8 Normal_HmH sH tH 8@8 Heading 1$@&CJ<@< Heading 2$@&5CJDA@ђџЁD Default Paragraph FontViѓџГV  Table Normal :V і4ж4ж laі (kєџС(No List 2B@ђ2 Body TextCJ8@8 Header  ЦрР!CJ4 @4 Footer  ЦрР!.)@Ђ!. 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